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| Posted By | Discussion Topic: Dumbest Tech Support Calls You Had To Deal With | ||||
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| MaynardGKrebs | posted on 03-22-2001 @ 9:30 AM |    | |||
| O&A Board Veteran Registered: Jan. 01  | It seems that there are a lot of tech monkeys on the board. I want to hear what the dumbest call you ever had to take was. Please tell truthful stories. I have read enough bogus stories on all the tech sites to make me gag. Here's mine..... We have this one woman (blonde) who calls us at least once a day. One day, she called me in a panic. She was ranting and raving that her laptop just shut off for no reason, she was in the middle of working on something and it just died. Did I mention she was in a panic? Before I could get out 2 words, she said "I have to go" and hung up. Well, knowing this woman like I do, I got up from my desk and FLEW to her office. When I got there I couldn't find anything wrong with the laptop physically, other then the fact that it wouldn't turn on. Not by battery or AC power. So I picked up the laptop and flipped it over to remove the battery and it was like someone turned on a faucet. A whole cup of water poured out of the laptop. Here's the kicker.....when I asked her what had happened, she told me that she was making herself a cup of tea and she knocked the cup over. Right into the laptop. But she didn't think that had anything to do with it because it was just water, she hadn't added the teabag or sugar yet. But wait, it gets better..... This incident happened last summer or so. The year 2000. While I was attempting to dry out her laptop and try and recover the hard drive, she came back to my desk (which I absolutely hate) to see how it was going. We were talking a bit, and she out of the blue asked me if cell phones cause brain tumors. Wasn't that report out in like the early 90's??? She said that her head hurt when she talked on her cell phone and her friend told her about this report. What a fucking dope.  | ||||
Nay. We are but men. ROCK. The man with the plan. | posted on 03-22-2001 @ 10:00 AM | | |||
| O&A Board Regular Registered: Oct. 00 | I could come up with some whoppers, I tell ya. The one that stands out in my mind as the absolute stupidest was the lady who couldn't find the Start button. And it's totally real. Three years ago, I was working tech support for Symantec, on the Norton Utilities product. I'd gotten some good ones. But none quite like this... I don't exactly remember her problem, but I started to talk her through a solution. I asked her to hit the Start button. You could tell that she was straining. "Hmm.... Start.... Start.. She called her son into the room to help her find the Start button. (And no, I didn't make up the name Mervin.) Guess she didn't use a whole lot of programs. Another good one was the Space Wizard guy. See, Norton Utilities HAD, in version 3 (the one I supported), a program called Space Wizard. This would provide a solution for deleting files you don't need, like temporary files. Space Wizard, however, has two modes. One is "Express", which basically deletes all temporary files and *.CHK (lost clusters found by ScanDisk) - stuff like that. Stuff you don't need. Then there's "Comprehensive" mode. With a warning: experts only. Comprehensive mode scanned the whole drive. It scanned for files you don't use often. It had a portion to scan for files over a certain size, the default being ONE MEGABYTE. Now, keep in mind, Space Wizard doesn't just delete by itself. THE USER HAS TO TELL IT WHAT TO DELETE. The guy tells me he ran Space Wizard, and now he can't boot into Windows. That's when I begin to pry (you have to work information out of users - they don't just tell you the stupid shit they do - MGK's laptop story proved that). So I find out that he ran comprehensive. I asked how much he deleted. He said that he looked, and previously he'd had 1.3 gigs of USED space on his computer. When we went into DOS, we found that he now had about 600 megs of used space. The guy deleted over half of the stuff on his hard drive in one swoop, including critical Windows files, and wondered why Windows wouldn't boot.  Logic-in-training: DJPumaNYC - he hasn't asked me a damn thing past the first day so graduation may not happen... | ||||
| weinie | posted on 03-22-2001 @ 12:10 PM | | |||
| Psychopath Registered: Oct. 00 | Damn it, Where's the "any key" on this PC.  | ||||
| SNAKEBITE | posted on 03-22-2001 @ 12:34 PM | | |||
| Psychopath Registered: Jan. 01 | In Nov of 1999 I was asked to go over to a building where 7 people were still running Windows for Work Groups and needed to be upgraded to NT 4.0 because of the Y2K scare. (Companys idea not mine) I walk up to the first guy and inform him that he's first, he states that he knows nothing about NT 4.0 and doesn't take change well. I tell him too bad this has to happen, he decides to leave for a few hours so I can upgrade his system and migrate his data back to the pc. When he gets back I show him that he can log on, so his first question is how to shut the pc down because it was the end of the day. I tell him to go to the left hand corner and hit the start button, he jummps up and say"Why do I have to press start if I want to shut down" he spins around and storms out the door. I find out the next day the guy goes out on disability for stress and doesn't come back for two, two weeks. Remember don't sweat the petty things and don't pet the sweaty things This message was edited by SNAKEBITE on 3-22-01 @ 12:47 PM | ||||
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