04-10-2003, 01:02 AM
Ahhh, the power of getting pissed! It's a beautiful thing. :-D
After I wrote my rant I sent a real nice angry fax to Alienware's main office in Florida. I really didn't expect anything to come from it, but to my surprise not only was it replied to, but it was replied to by the actual president of the company. I thought at best some customer service person might say something, but the fact that the top dog took the time to call me up and apologize was huge.
Anyway, to make a long story short, we came to an agreement and he personally oversaw taking my order. He even gave me 15% off and the free shipping I was so pissed at losing out on originally. Now that is REAL customer service! Not like the shit treatment I received from Chico in Costa Rica.
Here are the specs I got.
Alienware Full-Tower Case (420-Watt PS)
Intel Pentium 4 Processor 2.4GHz 533MHz FSB w/ 512KB Cache
ASUS P4T533-C - Intel 850E Pentium 4 Motherboard
1GB RDRAM PC-1066
80GB Western Digital UltraATA 7200RPM 8MB Cache
16/48x DVD-ROM - IDE - Black w/Software MPEG-2 Decoder
PROMOTION - FREE PlexWriter 48/24/48A CD-RW - IDE - Black
ATI RADEON 9800 PRO 128MB AGP 8x AGP Dual Monitor
AlienIce Video Cooling System
Sound Blaster Audigy 1394 - 5.1
Integrated 100Mb Ethernet Adapter
Microsoft Windows XP Home Edition
Microsoft Works Suite 2003
Free Alienware T-Shirt
Bonus 12-Month Subscription to Computer Games Magazine
Alien Autopsy: Automated Technical Support Request System
Aliencare Toll-Free 1-Year 24/7 ONSITE Warranty
After I wrote my rant I sent a real nice angry fax to Alienware's main office in Florida. I really didn't expect anything to come from it, but to my surprise not only was it replied to, but it was replied to by the actual president of the company. I thought at best some customer service person might say something, but the fact that the top dog took the time to call me up and apologize was huge.
Anyway, to make a long story short, we came to an agreement and he personally oversaw taking my order. He even gave me 15% off and the free shipping I was so pissed at losing out on originally. Now that is REAL customer service! Not like the shit treatment I received from Chico in Costa Rica.
Here are the specs I got.
Alienware Full-Tower Case (420-Watt PS)
Intel Pentium 4 Processor 2.4GHz 533MHz FSB w/ 512KB Cache
ASUS P4T533-C - Intel 850E Pentium 4 Motherboard
1GB RDRAM PC-1066
80GB Western Digital UltraATA 7200RPM 8MB Cache
16/48x DVD-ROM - IDE - Black w/Software MPEG-2 Decoder
PROMOTION - FREE PlexWriter 48/24/48A CD-RW - IDE - Black
ATI RADEON 9800 PRO 128MB AGP 8x AGP Dual Monitor
AlienIce Video Cooling System
Sound Blaster Audigy 1394 - 5.1
Integrated 100Mb Ethernet Adapter
Microsoft Windows XP Home Edition
Microsoft Works Suite 2003
Free Alienware T-Shirt
Bonus 12-Month Subscription to Computer Games Magazine
Alien Autopsy: Automated Technical Support Request System
Aliencare Toll-Free 1-Year 24/7 ONSITE Warranty