Another sniper attack in virginia - What does it take to catch this guy

[Rookie]

The person you called could not hear everything that you said; the audio was unclear and we want to get it right. Call us back so that we can clearly understand.

Translated:

Because of our immense incompetence, we were not able to trace your last call to your location. Call us back so we can try to get it right this time. (Though we will probably fail again.)