Video Rental Dilemma - Need Gonzo's Advice

[GonzoStyle]

Honestly, don't ignore it because they will send it to collections but it will be with a credit bureau and you dont wanna fuck up your credit.

What I would suggest is either deny the whole thing and say you returned it. Or say that you didn't recieve a call and will not pay late fees cause it took them 3 months to send you a letter.

We get this all the time, most times we split the late fees with the customer. Only difference is at blockbuster the late fees stop after 2 weeks and they just total out the late fees for 2 weeks and the movie, if the movie is returned then they pay the late fees which get cut off after 2 weeks.

But we are required to call if there is either a mismatch, or the case is empty and leave a message atleast. Then call back within 3 days again if there was no reply.

But the thing is BB is authorized to remove all fees from the credit card which is on file with the persons account, so if you have a card on file becareful.

I'd go with the deny since they can't prove it and they dont want the hassle, the managers usually just credit it all off and forget the whole deal. Or ask for the number of the district leader if they start getting snippy with you, they do NOT want you calling the DM's, because DM's dont care and will take care of it for you most times and then bother the store manager.